Accessibility Statement
HouseCheckup is committed to making our platform accessible to everyone, regardless of ability or technology.
Our commitment
HouseCheckup Ltd is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.
We aim to comply with the Equality Act 2010 and meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.
This statement was last updated on 24 April 2026.
Conformance status
Partially conformant
HouseCheckup is partially conformant with WCAG 2.1 Level AA. "Partially conformant" means that some parts of the content do not fully conform to the accessibility standard. We are actively working to address known issues.
What we are doing
We follow the four principles of WCAG 2.1 across our platform:
Perceivable
Information and user interface components are presented in ways that all users can perceive.
- All images include descriptive alt text
- Colour contrast ratios meet WCAG 2.1 AA minimums (4.5:1 for normal text, 3:1 for large text)
- Content does not rely on colour alone to convey meaning
- Text can be resized up to 200% without loss of content or functionality
- PDF reports include structured headings and readable text (not scanned images)
Operable
User interface components and navigation are operable by all users.
- All functionality is available via keyboard navigation
- Focus indicators are visible on interactive elements
- Users can skip to main content
- No content flashes more than three times per second
- Page titles clearly describe the topic or purpose
- Link text is descriptive and distinguishable
Understandable
Information and operation of the user interface are understandable.
- Language of the page is set in HTML (lang="en-GB")
- Form inputs include visible labels and clear error messages
- Navigation is consistent across pages
- Red Flags and risk warnings use plain English, not technical jargon
- Abbreviations are expanded on first use
Robust
Content is robust enough to be interpreted by a wide variety of user agents, including assistive technologies.
- HTML is valid and well-structured with semantic elements
- ARIA attributes are used where appropriate
- Interactive components follow WAI-ARIA authoring practices
- The site is tested with screen readers (NVDA, VoiceOver)
- Content is compatible with browser zoom and text-only zoom
Known limitations
Despite our best efforts, some areas of our platform have known accessibility limitations. We are working to address these:
PDF report charts
Some charts and data visualisations in PDF reports may not be fully accessible to screen readers. We provide text-based data tables alongside charts wherever possible.
Interactive map components
The property location map on report pages uses a third-party mapping library that may have limited keyboard navigation. We provide the full address and coordinates as text alternatives.
Complex data tables
Some report sections contain large comparison tables that may be difficult to navigate on small screens or with screen readers. We are working on improved responsive table patterns.
Third-party payment forms
Our payment processing is handled by Stripe, whose embedded forms have their own accessibility characteristics. Stripe maintains WCAG 2.1 AA compliance for their components.
Technologies used
Accessibility of HouseCheckup relies on the following technologies:
Assessment methods
We assess accessibility through a combination of:
- Automated testing using axe-core and Lighthouse accessibility audits
- Manual testing with keyboard-only navigation
- Screen reader testing with NVDA (Windows) and VoiceOver (macOS/iOS)
- Browser zoom testing up to 400%
- Colour contrast verification using WebAIM Contrast Checker
- Periodic third-party accessibility audits
Reporting accessibility issues
We welcome your feedback on the accessibility of HouseCheckup. If you encounter any accessibility barriers or have suggestions for improvement, please let us know:
We aim to respond to accessibility feedback within 5 business days. When reporting an issue, please include:
- - The page URL where you experienced the issue
- - A description of the problem
- - The browser and assistive technology you were using
- - Your contact details so we can follow up
Enforcement procedure
If you are not satisfied with our response to your accessibility concern, you can escalate the matter to the Equality Advisory Support Service (EASS), which provides advice and support on discrimination and equality issues, including web accessibility.
The Equality Act 2010 (and the Disability Discrimination Act 1995 in Northern Ireland) places a legal duty on organisations to make reasonable adjustments to ensure their services are accessible to disabled people.